National Grid Priority Services Register

National Grid Electricity Distribution (NGED) own the electricity cables and wires in the Midlands, the South West and South Wales.

From time to time, power cuts can happen for reasons beyond NGED’s control. Power cuts can be particularly worrying if you rely on electricity for medical equipment or if you are elderly, very ill or disabled. NGED’s core focus is helping customers during power cuts and they do this thorough their Priority Services Register (PSR).

The confidential register is free to join. You can join if:

•  you rely on electricity for medical reasons
•  you use a stair lift, hoist or electric bed, for example
•  you have a specific communication need when contacting NGED
•  you would be distressed by an unexpected power cut or find it difficult to cope.

When you register, NGED will:
• provide a direct number for you to contact them in the event of a power cut
• agree a password with you before they visit to help you feel safe
• provide special help, if needed, through their partnership with the British Red Cross
• provide free 24 hour updates and alerts to give you advice and information during an unplanned power cut
• update you in advance of a planned interruption to your supply.

To join or for more information: Call 0800 096 3080, or register at: nationalgrid.co.uk/psr-spring